Privacy Policy

TiffenyFlower Privacy Policy

Tiff Art Co., Ltd. (hereinafter referred to as "we," "us," or "our"), the operator of TiffenyFlower, respects your privacy concerns and values our relationship with you.

When you visit the store we created with authorization from our SaaS service provider SHOPLINE (hereinafter referred to as the "Store"), we may collect, process, and use your personal data (including your employees and/or representatives, agents acting on your behalf). We may also collect, process, and use your personal data when you access or make purchases through the Store. We fully recognize the importance of personal data to you and are committed to ensuring the integrity and security of the Store. This privacy policy describes the types of personal data we collect about you, how we use this information, who we share it with, and your options regarding the use of this information.

This privacy policy will help you understand the following:

• What We Collect
• Information You Provide
• How We Use Personal Data
• How We Use Cookies and Similar Tracking Technologies
• How We Process, Share, Transfer, and Disclose Personal Data
• Your Rights and Choices
• How We Protect Personal Data
• How to Update This Privacy Policy
• How to Contact Us

What We Collect

We may collect personal data about you from various sources. This information may be collected when you visit our Store, access or use our social media/network pages (or their related stores or corresponding applications, such as Facebook, Instagram). Our products are sold in many department stores or other physical locations, and if you join our store membership, we may collect related records when you make purchases at these physical stores. When you visit the Store or our social media/network pages (or their related stores or corresponding applications), we may also automatically collect certain information about your device or usage through cookies, web server logs, and web beacons.

Categories of Information You Provide

The categories of personal data the Store may collect from you include:

1. Identifiers - (1) Identifiers of individuals (e.g., member name, address, phone number, email, etc.); (2) Financial identifiers (e.g., credit card or bank account information); (3) Government-issued identifiers (e.g., ID card number, tax ID, passport number).
2. Personal Characteristics - Personal descriptions (e.g., gender, date of birth, sizes).
3. Social Situations – (1) Residence and facilities (e.g., home address); (2) Property (e.g., assets owned or rights held in property); (3) Immigration status (e.g., passport, work permit, residency proof); (4) Lifestyle preferences (e.g., types of consumer products and service details); (5) Membership status in charitable or other organizations (e.g., participation in societies, clubs, or voluntary organizations).

Information You Provide

You may choose to provide personal data to us in various ways, such as when you register on our Store, make a purchase through our Store, or interact with us via our social media pages (or their corresponding stores or applications). The types of personal data you may provide to us include (where applicable):

• Contact information (e.g., name, postal address, email address, mobile phone number, or other phone numbers, mobile service provider);
• Age and date of birth;
• Gender, preferred language;
• Ethnicity, gender, preferred language;
• Username and password;
• Payment information (e.g., your payment card number, expiration date, delivery address, and billing address);
• Purchase history;
• Product preferences and communication preferences;
• Content you provide (e.g., photos, videos, reviews, articles, survey responses, and feedback);
• Information you provide to us when you visit our social media pages (e.g., your name, profile picture, likes, location, friends list, and other information described on the social media network or application registration page, or geolocation details when using our mobile application);
• Device identifiers, such as MAC address, IP address, or other online identifiers.

Why We Collect Your Personal Data

The Store collects personal data for specific purposes, all aimed at providing you with goods or services, including but not limited to:

1. Consumer and customer management and service;
2. Consumer protection;
3. Online shopping and other e-commerce services;
4. Verifying your identity (e.g., to protect you from fraud);
5. Resolving various types of disputes (e.g., consumer disputes, intellectual property issues);
6. Enhancing secure transactions;
7. Debt collection;
8. Notifying you of business opportunities, products, services, and updates;
9. Detecting and protecting you and the Store from errors, fraud, or other criminal activities, and monitoring compliance risks;
10. Investigating potential illegal activities related to personal safety, property safety, and breach of contract;
11. Enforcing terms and conditions and return/exchange policies;
12. Actions required by law;
13. Other purposes for which we obtained your consent at the time of collection.

How We Use Personal Data

We may use the information you provide for the following purposes:

• To send promotional content or other communications;
• To provide the information and services you requested;
• To contact you to follow up or confirm your order, appointments, returns, or refunds, and to send other non-marketing communications related to the products and services we provide;
• To process your payments and/or transactions;
• To create and manage your account, including access to your purchase history;
• To respond to your inquiries;
• To tailor advertisements in our Store, social media stores, and elsewhere to suit your interests and history;
• To communicate with you and manage your participation in special events, contests, sweepstakes, surveys, and other offers;
• To operate and communicate with you via our social networks or mobile applications;
• To operate, evaluate, and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
• To comply with applicable legal requirements, industry standards, and our policies.

We may also use this information in other ways, for which we will provide specific notice at the time of collection.

How We Use Cookies and Similar Tracking Technologies

What Are Cookies

Cookies are small files stored on your computer, mobile phone, or any other smart device by the Store’s server when you log in or browse Store content. Cookies usually contain an identifier, the Store’s name, and a series of numbers and characters. The Store can recognize your browser through these cookies during future visits. Cookies may store user preferences and other information.

Types of Cookies We Use

The Store uses the following types of cookies and similar tracking technologies to enhance your browsing experience and improve our services:

1. Essential Cookies: These cookies are necessary for the operation of the Store and enable you to access the basic functions, such as browsing and making purchases.
2. Analytical/Performance Cookies: These cookies help us understand how visitors interact with the Store, such as which pages are visited most frequently and any error messages received. The information collected is aggregated and used to improve the Store's performance.
3. Functionality Cookies: These cookies allow the Store to remember your choices, such as your username, language preference, or region, to provide you with enhanced and personalized features.
4. Targeting/Advertising Cookies: These cookies track your browsing habits and help us deliver content that is more relevant to your interests. They are also used to measure the effectiveness of advertising campaigns.

How We Use Cookies

Cookies allow us to better understand your preferences and enhance your online experience. We use cookies for various purposes, including but not limited to:

• Recognizing your device and ensuring that you do not need to enter your information multiple times during your visit;
• Identifying errors to ensure smooth operation of the Store;
• Tracking browsing behaviors for research and analytics purposes;
• Delivering personalized advertisements based on your interests and browsing habits.

How We Share Personal Data

We do not sell, lease, or trade personal data, but we may share your personal data in the following circumstances:

1. Service Providers: We may share your information with service providers who perform functions on our behalf, such as processing payments, fulfilling orders, delivering products, managing communications, analyzing data, or providing customer service. These providers are contractually obligated to handle your personal data in compliance with our privacy policy and applicable laws.
2. Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, we may transfer your personal data to the relevant third party as part of the transaction.
3. Compliance with Law: We may disclose your personal data if required to do so by law or in response to legal requests, such as subpoenas, court orders, or other legal processes.
4. Protecting Our Rights: We may disclose personal data to enforce our policies, protect our legal rights, or prevent fraud or illegal activity.
5. With Your Consent: In cases where we collect and use your personal data for purposes that are not explicitly mentioned in this privacy policy, we will ask for your consent before sharing your data with third parties.

Your Rights and Choices

You have various rights regarding your personal data, as provided by applicable law. These rights include:

1. Right to Access: You may request access to your personal data held by us.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
3. Right to Erasure: You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
4. Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in specific situations.
5. Right to Data Portability: In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another entity.
6. Right to Object: You may object to the processing of your personal data for direct marketing purposes or for reasons based on your particular situation.
7. Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the "How to Contact Us" section of this privacy policy.

How We Protect Personal Data

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server protocols, and other security technologies to safeguard your data. However, no security measures are entirely foolproof, and we cannot guarantee the absolute security of your personal data. We recommend that you take steps to protect your own information, such as using strong passwords and logging out of your accounts when finished.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, as described in this privacy policy, or as required by law. When personal data is no longer needed, we securely delete or anonymize it in accordance with applicable data retention policies and regulations.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make updates, we will revise the "Update and Effective Date" at the top of this policy and notify you as required by law. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.

How to Contact Us

If you have any questions or concerns about this privacy policy or our data protection practices, please contact us at:

Tiff Art Co., Ltd.
+886 0422950495
tiffenyflowerdesign@gmail.com